Close-up of hand-carved joinery on a sun-baked cedarwood bed frame, low-angle golden hour sunlight casting soft shadows, warm plaster background
Close-up of hand-carved joinery on a sun-baked cedarwood bed frame, low-angle golden hour sunlight casting soft shadows, warm plaster background
Atelier Support

Refining your private sanctuary

Whether coordinating worldwide shipping from our Marseille workshop or discussing custom cedarwood dimensions, our dedicated team is here to assist.

Common Inquiries

Frequently asked questions

Find quick answers regarding our custom joinery, specialized shipping logistics, and material care guidelines below.

How is shipping managed?

What is your return policy?

We coordinate secure, fully-insured worldwide shipping directly from our Marseille workshop, ensuring your heavy bedroom furniture arrives in pristine structural condition.

Because our sanctuary-grade pieces are crafted from slow-seasoned cedarwood and premium materials, we offer a comprehensive structural guarantee and dedicated after-sales support.

Can I request custom sizes?

How do I care for the wood?

Yes. We collaborate directly with reliable manufacturers to accommodate bespoke bedroom layouts, custom bed frame dimensions, and specific material inquiries.

Our sun-baked cedar and rich walnut require only quiet maintenance. Dust with a dry microfiber cloth to preserve the natural oils and hand-carved textures.

Direct Inquiry

Inquire with our atelier

Share your project details, material questions, or shipping requirements. Our Marseille-based team responds personally within twenty-four hours.